If you are having problem and they are not listening to you we can take you information and phone them on you behave to find out what the problem is and if it can resolved  

we will arrange one of our investigation team to phone your landline to help you with your problem or if you prefer to phone use we will email you the investigation team's number

most companies will require you to send a letter to them setting out your complaint and for the fix price of £10, and we will email you a personalised letter. All you will have to do is print it off sign it and send it to them.

You can email use your question on any of the above topics and we will try to answer it.

If you've bought goods on hire purchase (HP), you have  to pay back the money you owe in monthly instalments. If you think your contract is unfair, or want to terminate it early, or you can't afford the repayments this advice leaflet could help

Shopping online can be a minefield this leaflet will set inform you of your rights when shopping online

Codes of practice are important because they help to ensure that you, the consumer, get a fair deal from a trustworthy business. in this leaflet you will find out about the schemes in place throughout the UK.

Nobody expects to have a serious problem or dispute with a supplier or service provider - but it's important to know what might happen if the worst comes to the worst.This leaflet will give you the information need to help resolve the problem

When you have ordered an item from home, you can cancel your order and get a refund under most circumstances. Read this leaflet to find out how

You may have additional rights if you have bought faulty goods or had bad work done, and either you paid by credit card (even just the deposit) or the trader arranged credit for you This leaflet will better inform on the following of your rights  

If you're getting building work or home improvements done, it can be hard to know if the company or contractor is being reasonable in their charges and services. Follow the guide set out in the leaflet to make sure you get the results you want

If you buy goods such as a television, cooker or washing machine, you might be offered an extended guarantee or warranty - but you might have to pay extra for this and you might not have to also What should you do if you have a problem with an extended warranty? Find out more about cancelling your agreement, getting your premium back, and exclusion clauses which may mean you're not covered for what you thought

If you are thinking of buying a mobile phone even if it is on contract or pay-as-you-go, there are some areas you need to consider. This leaflet will better inform on the following areas Your rights, Network service providers,If things go wrong, Your rights,

Buying and then maintaining a car is one of the biggest expenses that consumers face. It is a complicated business with plenty of potential problems. Every year, the car sales and maintenance sectors generate tens of thousands of consumer complaints. So it makes sense to know your rights, the pitfalls and what to do if things go wrong. This leaflet will hopefully better inform you of your right and what to look out for and helpful tips